Frequently Asked Questions

• What is Tu Kute Kosmetics? Tu Kute Kosmetics is a brand committed to providing high-quality, cruelty-free, and ethically sourced beauty products for all skin types.

• Where are Tu Kute Kosmetics products manufactured? Our products are manufactured in state-of-the-art facilities with strict quality control measures to ensure the highest standards.
• What is your return policy? We offer a 30-day return policy for unopened products. For more information, please visit our Returns & Exchanges page.

 

Skin Care Product Q&A

• What are the benefits of using your skin care products? Our skin care is formulated with potent antioxidants and hydrating agents to improve skin tone, reduce the appearance of fine lines, and promote a healthy glow.
• Who are your skin care products suitable for? They are suitable for all skin types, including sensitive skin. It provides long-lasting hydration without clogging pores.
• Are they suitable for sensitive skin? Yes, our skin care products are designed for sensitive skin and effectively moisturize without irritation.

Mink Eyelashes Q&A

• What is the difference between your mink lashes and other lashes? Our mink lashes are made with 100% real mink fur, which is known for its softness, durability, and luxurious look. They are lighter than synthetic lashes and feel incredibly comfortable on the eyes.
• How do I care for my mink lashes? To keep your mink lashes looking their best, gently cleanse them with a lash cleanser after each use. Store them in their original packaging to maintain their shape and prevent damage.
•  How many times can I use my mink lashes? With proper care, our mink lashes can be used multiple times. We recommend gently removing them with a lash remover and storing them properly after each use.

Ordering and Shipping

1. Place Your Order -  Browse our website and select the products you want.  
2. Checkout and Payment - Enter your shipping and billing information and choose your preferred payment method.
3. Order Confirmation - You will receive an email confirmation with your order details and tracking information.
4. Shipping - Your order will be carefully packaged and shipped to your address within 3-5 business days.

Returns and Exchanges

• Return Request - Contact our customer support team within 30 days of purchase.
• Return Authorization - You will receive a return authorization number and instructions for returning your order.
• Shipping Return - the unopened product in its original packaging within 14 days of receiving the authorization.
• Refund - Once we receive the returned item, we will process a refund to your original payment method.