FAQ

Frequently Asked Questions

  • What is Tu Kute Kosmetics? Tu Kute Kosmetics is a distinguished beauty brand dedicated to delivering superior-quality products that are both cruelty-free and ethically sourced. We take pride in our commitment to sustainability and ethical practices, ensuring that every item we offer has been created with the utmost care for both the environment and our customers. Our extensive range of beauty solutions is designed to cater to a diverse array of skin types, ensuring inclusivity and accessibility. At Tu Kute Kosmetics, we believe in beauty without compromise, offering products that not only enhance your natural beauty but also align with conscientious values.
  • Where are Tu Kute Kosmetics products manufactured? Our products are manufactured in state-of-the-art facilities with strict quality control measures to ensure the highest standards.
  • What is your return policy? We offer a 30-day return policy for unopened products. For more information, please visit our Returns & Exchanges page.

 

Skin Care Product Q&A

  • What are the benefits of using your skin care products? Our skin care is formulated with potent antioxidants and hydrating agents to improve skin tone, reduce the appearance of fine lines, and promote a healthy glow.
  • Who are your skin care products suitable for? They are suitable for all skin types, including sensitive skin. It provides long-lasting hydration without clogging pores.
  • Are they suitable for sensitive skin? Yes, our skin care products are designed for sensitive skin and effectively moisturize without irritation.

Mink Eyelashes Q&A

  • What is the difference between your mink lashes and other lashes? Our mink lashes are made with 100% real mink fur, which is known for its softness, durability, and luxurious look. They are lighter than synthetic lashes and feel incredibly comfortable on the eyes.
  • How do I care for my mink lashes? To keep your mink lashes looking their best, gently cleanse them with a lash cleanser after each use. Store them in their original packaging to maintain their shape and prevent damage.
  •  How many times can I use my mink lashes? With proper care, our mink lashes can be used multiple times. We recommend gently removing them with a lash remover and storing them properly after each use.

 

PRESS-ON NAILS Q&A 

1. How do I apply Tu Kute Kosmetics press-on nails?

  • Clean and dry your nails thoroughly.
  • Push back your cuticles.
  • Choose the right size for each nail.
  • Apply a thin layer of our nail glue to your natural nail.
  • Press the press-on nail firmly onto your natural nail for about 20 seconds.
  • Ensure the nail is securely attached and allow the glue to dry completely.

2. How long do the press-on nails last?

  • With proper application and care, your press-on nails can last between 1-2 weeks.

3. Are the press-on nails reusable?

  • Yes! Our nails are designed for multiple uses. Carefully remove them following our removal instructions, clean them, and they are ready to be re-applied.

4. How do I remove the press-on nails?

  • Soak your hands in warm, soapy water for about 10-15 minutes.
  • Gently wiggle the nails to loosen them.
  • If necessary, use a little bit of nail glue remover or acetone-free nail polish remover around the edges.
  • Once loose, lift the press-on nails off gently. Never force them off as it can damage your natural nail.

5. Can I paint over my press-on nails?

  • Absolutely! Our press-on nails can be painted with nail polish. Make sure to use a non-acetone polish remover to switch colors without damaging the original design.

6. How do I store my press-on nails for future use?

  • Store them in a cool, dry place away from direct sunlight. Keeping them in our original packaging is a great way to ensure they stay clean and protected.

7. What is included in the nail kit?

  • Each nail kit includes 24 nails in 12 different sizes, ensuring the perfect fit for each finger, a nail file, a cuticle stick, and a bottle of our signature nail glue.

8. Are Tu Kute Kosmetics press-on nails safe for my natural nails?

  • Yes, our nails are designed to be safe and non-damaging to your natural nails, as long as they are applied and removed correctly following our guidelines.

Ordering and Shipping

  • Place Your Order -  Browse our website and select the products you want.  
  • Checkout and Payment - Enter your shipping and billing information and choose your preferred payment method.
  • Order Confirmation - You will receive an email confirmation with your order details and tracking information.
  • Shipping - Your order will be carefully packaged and shipped to your address within 3-5 business days.

    Returns and Exchanges

    • Return Request - Contact our customer support team within 30 days of purchase.
    • Return Authorization - You will receive a return authorization number and instructions for returning your order.
    • Shipping Return - the unopened product in its original packaging within 14 days of receiving the authorization.
    • Refund - Once we receive the returned item, we will process a refund to your original payment method.